Free standard shipping on EU orders over €99
If the product is in stock we will ship it in few days, if is not in stock, you can preorder it and we will create it for you in few weeks.
If the products have been delivered to you, you must allow us to collect them from you. We won't pay the costs of collection. Please call our Client Service Team or email for allow us to plan the return.We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact our customer care at firstname.lastname@example.org
We can ship to any address in the world.
We usually ship the items in few days, but in case of pre-order we will need few weeks more to create the item especially for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.