Cancellation Policy

8. Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Condition 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Condition 8.2;

8.1.3 If you have just changed your mind about the product, see Condition 8.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Conditions 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an error in the description of the product you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.3 you have a legal right to end the contract if the products have not been delivered on time (see Condition 6.6).

8.3 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

8.3.1 Personalised Products;

8.4 How long do I have to change my mind? For most products bought online you have a legal right to change your mind within thirty (30) days, upon reception of the product(s). If your products are split into several deliveries over different days you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the products.


9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1 Phone or email. Call our Client Service team in the United Arab Emirates on tel. no. +971 585163691 everyday from 9.00 am to 9.00 pm, including public holidays (local call rate applies) or email us. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2 Gifts. If you use our Gift Service, only you may end the contract with us and not the recipient of the gift.

9.3 Returning products after ending the contract:

9.3.1 If you end the contract for any reason after products have been dispatched to you or you have received them, please email us to arrange collection or call our Client Service team.

9.3.2 You may also return your products as per Condition 7.4.1.

9.3.4 You must return the products with their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes.

9.4 The cost of the return shipment is charged to the customer.

9.5 How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind , your refund will be made within 90 days of your telling us you have changed your mind, except that we may withhold refund if you did not permit collection of the products as required under these Terms of Sale within a reasonable time after notifying us of your decision to cancel the contract, or until you show us evidence you have dispatched the products in case you decided not to use our collection service.