Shipping Policy

6. Providing the products

6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalised Products: Personalised Products will be shipped between 5 to 28 business days from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 Home Delivery Service. If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date. After three failed attempts at delivery, the contract shall be deemed cancelled, and the product(s) shall remain our property.

6.5 Delivery of gifts. In the case of a gift:

6.5.1 you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above.

6.6 Your rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection by you. If we miss the delivery or collection deadline for any
products then you may treat the contract as at an end straight away if any of the following apply:

6.6.1 we have refused to deliver the products or to make them available for collection by you;

6.6.2 delivery or collection by you within the delivery deadline was essential (taking into account all the relevant circumstances); or

6.6.3 you told us before we accepted your order that delivery or collection by you within the delivery deadline was essential.

6.7 Setting a new deadline for delivery/collection. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Condition 6.6, you can give us a new deadline for delivery or for collection by you, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

6.8 Ending the contract for late delivery/collection. If you do choose to treat the contract as at an end for late delivery under Condition

6.6 or Condition 6.7, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must allow us to collect them from you. We won't pay the costs of collection. Please call our Client Service Team or email for allow us to plan the return.

6.9 Damage. If, at the time of delivery the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier we will repair or replace the products free of charge (including costs of re-delivery) but only where:

6.9.1 You tell us in writing within 24 hours of the actual delivery date in the case of damage and within 24 hours of the delivery date notified to you when you placed your order in the case of lost items (this is so that we will be able to meet our carrier's conditions of carriage);

6.9.2 You produce to us any receipt or other documents relating to the products and (in the case of damaged items) the original packaging for the products complete with all related accessories, instruction booklets, labels, protective covers and boxes.

6.10 When you become responsible for the products. The products will be your responsibility:

- from the time you or a person indicated by you acquires the physical possession of the goods or,

– if you choose to use Home Delivery Service, once you accept the delivery of the products.

6.11 When you own products. You own the products on the later of the following:

6.11.1 once we have received payment in full;

6.11.2 once the products have been delivered to you or collected by you.